Last Updated: 01.05.2023
We want you to be satisfied with your purchase from our website (the “Website”). If you have any issues with your order, please read our refund and return policy carefully.
Refunds
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us via info@pixitail.com. Due to the nature of custom printed products, we are unable to offer refunds for orders that have already been printed or shipped. However, if you encounter any quality issues with your order, such as printing errors or damaged items, please contact us within 14 days of receiving your order with photographic evidence, and we will work with you to resolve the issue to your satisfaction. Please be aware The Distance Selling Regulations Act of 2000 does not apply to “personalised goods or goods made to a consumer’s specification”, therefore refunds are at our sole discretion and may be subject to a restocking fee or other applicable charges.
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size. On every product, there is accurate sizing information for that item under the ‘Size guide’ link.
Returns
We do not accept returns for custom printed t-shirts unless there is a quality issue as mentioned above. All orders are final once they have been printed and shipped. It is important to review your order details, including design, size, and colour, carefully before submitting your order to ensure accuracy.
Order Changes and Cancellations
If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and sent to production, changes or cancellations may not be possible.
Customer Responsibilities
As a customer, it is your responsibility to provide accurate and complete information when placing your order, including the correct design, size, and colour. We are not responsible for any errors or mistakes in the order details provided by the customer. Additionally, it is your responsibility to review and approve the design proofs, if applicable, before your order goes into production.
Shipping and Delivery
We currently ship to the United Kingdom only. We plan to extend the list of countries in the nearest future.
We strive to provide timely and accurate shipping and delivery of your custom printed products. However, please note that shipping times may vary depending on the shipping method selected, destination, and other factors beyond our control. We are not responsible for any delays, lost or stolen packages, or other issues that may occur during shipping. If you have any concerns about the shipping or delivery of your order, please contact us promptly.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us via info@pixitail.com. We are here to assist you and will do our best to resolve any issues or answer any questions you may have.
By placing an order on our Website, you acknowledge and agree to the terms and conditions of this refund and return policy. We reserve the right to modify or update this policy at any time, and any changes will be effective upon posting on the Website.